leadership
Improving health care takes technical skills and clinical knowledge.
With more than 200 collective years of experience, backed by advanced degrees and pertinent professional credentials, Health Quality Innovator’s leadership team knows how to deliver value. Our leaders understand the challenges that clients face because they come from the real worlds of business and health. When you work with us, you will be working directly with one of them.
Donald A. Glozer, MHA, FACHE
President & Chief Executive Officer
Don Glozer is fully grounded in the business of healthcare. A hospital and health system administrator for more than 20 years, he is a fellow in the American College of Healthcare Executives and a creative problem-solver with a talent for building high-performing teams and improving organizational efficiency. Before joining Health Quality Innovators, Don was Chief Operating Officer at Primaris, the Missouri Quality Improvement Organization. He earned a Master of Health Services Administration from The Ohio State University and a Bachelor of Business Administration, summa cum laude, from Youngstown State University.
Thelma M. Baker, MSHA, RHIA, CPHQ
Chief Operating Officer, Principal
A respected leader in healthcare quality improvement and the QIO industry, Thelma Baker knows first-hand the challenges facing providers, practitioners, patients and communities across the region. Her more than 20 years of healthcare management experience ensures that we offer clients actionable, evidence-based strategies for improving clinical performance, population health and patient care processes. Thelma holds a Master of Science in Health Administration from Virginia Commonwealth University and a Bachelor of Science in Medical Records Administration from East Carolina University. She is a Certified Professional in Healthcare Quality and a Registered Health Information Administrator.
Jennifer H. Brockman, MS, ABC
Vice President, Organizational Growth
Jenni Brockman’s diverse skill set includes strategic planning, marketing communications, public relations and social marketing. She is particularly adept at helping clients distill technical information into messages that motivate action by patients and clinicians. Jenni previously worked for an advertising agency, the Duke and VCU medical centers, and the North Carolina Quality Improvement Organization. She earned a master’s degree from Indiana University and a bachelor’s degree, cum laude, from Bryn Mawr College. Jenni is accredited in business communication (ABC) by the International Association of Business Communicators.
Virginia F. Brooks, MHA, CPHQ, FACHE
Vice President, Principal
Virginia Brooks is a results-driven healthcare professional with expertise in health quality improvement, clinical operations and health IT optimization. She directs high-impact, federally funded initiatives that help hospitals, nursing homes and clinicians deliver safer, more equitable and person-centered care. Her work spans maternal health, chronic disease prevention and multi-state practice transformation. Previously, she served as Director of Operations for a private medical practice, where she led EHR implementation, streamlined workflows and oversaw compliance, budgeting and vendor contracts. Virginia holds a Master’s in Health Administration from Virginia Commonwealth University and a Bachelor’s in Psychology from the University of Virginia. She is a Certified Professional in Healthcare Quality (CPHQ) and a Fellow of the American College of Healthcare Executives (FACHE).
