leadership
Improving health care takes technical skills and clinical knowledge.
With more than 150 collective years of experience, backed by advanced degrees and pertinent professional credentials, Health Quality Innovator’s leadership team knows how to deliver value. Our leaders understand the challenges that clients face because they come from the real worlds of business and health. When you work with us, you will be working directly with one of them.
Donald A. Glozer, MHA, FACHE
President & Chief Executive Officer
Don Glozer is fully grounded in the business of healthcare. A hospital and health system administrator for more than 30 years, he is a fellow in the American College of Healthcare Executives and a creative problem-solver with a talent for building high-performing teams and improving organizational efficiency. Before joining Health Quality Innovators, Don was Chief Operating Officer at Primaris, the former Missouri Quality Improvement Organization. He earned a Master of Health Services Administration from The Ohio State University and a Bachelor of Business Administration, summa cum laude, from Youngstown State University.
Virginia F. Brooks, MHA, CPHQ, FACHE
Chief Operating Officer, Principal
Virginia Brooks is a results-driven healthcare professional with expertise in health quality improvement, clinical operations and health IT optimization. She directs high-impact, federally funded initiatives that help hospitals, nursing homes and clinicians deliver safer, more equitable and person-centered care. Her work spans maternal health, chronic disease prevention and multi-state practice transformation. Previously, she served as Director of Operations for a private medical practice, where she led EHR implementation, streamlined workflows and oversaw compliance, budgeting and vendor contracts. Virginia holds a Master of Health Administration from Virginia Commonwealth University and a bachelor’s degree in psychology from the University of Virginia. She is a Certified Professional in Healthcare Quality (CPHQ) and a Fellow of the American College of Healthcare Executives (FACHE).
Jennifer H. Brockman, MS, ABC
Chief Growth Officer, Principal
Jenni Brockman’s diverse skill set includes strategic planning, marketing communications, public relations and social marketing. She is particularly adept at helping clients distill technical information into messages that motivate action by patients and clinicians. Jenni previously worked for an advertising agency, the Duke and VCU medical centers, and the North Carolina Quality Improvement Organization. She earned a master’s degree from Indiana University and a bachelor’s degree, cum laude, from Bryn Mawr College. Jenni is accredited in business communication (ABC) by the International Association of Business Communicators.
Patricia Mace, MBA, CPA, CFE
Vice President, Finance
Patricia Mace oversees Health Quality Innovator’s financial operations and performance. She has over 25 years of experience in public accounting, federal financial management and executive leadership. Over the course of two decades with the Federal Aviation Administration, she served in progressively senior roles, including principal financial analyst, budget analyst and controller, directing budget formulation and execution, financial reporting, internal controls and strategic financial planning. Patricia began her career in public accounting, developing a strong foundation in accounting, tax and audit services that continues to shape her strategic and operational leadership. She holds a master’s degree in accounting from the University of West Florida and is a Certified Public Accountant and a Certified Fraud Examiner.
Hope Wilkerson, MBA, SPHR
Vice President, Human Resources
Hope Wilkerson is a distinguished leader in strategic human resources, with 20 years of expertise in fostering organizational development and crafting scalable, people-centric strategies across the healthcare, nonprofit, and professional services sectors. She collaborates closely with senior executives to align talent management, organizational culture, and operational excellence with overarching business objectives in intricate, rapidly expanding environments. She earned a Master of Business Administration and Management from Capella University and a bachelor’s degree in marketing and risk management from Kaplan University.
