Improving health care takes technical skills and clinical knowledge.

With more than 200 collective years of experience, backed by advanced degrees and pertinent professional credentials, Health Quality Innovator’s leadership team knows how to deliver value. Our leaders understand the challenges that clients face because they come from the real worlds of business and health. When you work with us, you will be working directly with one of them.

Donald A. Glozer, MHA, FACHE

President & Chief Executive Officer

Don Glozer is fully grounded in the business of healthcare. A hospital and health system administrator for more than 20 years, he is a fellow in the American College of Healthcare Executives and a creative problem-solver with a talent for building high-performing teams and improving organizational efficiency. Before joining Health Quality Innovators, Don was Chief Operating Officer at Primaris, the Missouri Quality Improvement Organization. He earned a Master of Health Services Administration from The Ohio State University and a Bachelor of Business Administration, summa cum laude, from Youngstown State University.

Thelma M. Baker, MSHA, RHIA, CPHQ 

Chief Operating Officer, Principal

A respected leader in healthcare quality improvement and the QIO industry, Thelma Baker knows first-hand the challenges facing providers, practitioners, patients and communities across the region. Her more than 20 years of healthcare management experience ensures that we offer clients actionable, evidence-based strategies for improving clinical performance, population health and patient care processes. Thelma holds a Master of Science in Health Administration from Virginia Commonwealth University and a Bachelor of Science in Medical Records Administration from East Carolina University. She is a Certified Professional in Healthcare Quality and a Registered Health Information Administrator. 

Bryan McDonald, MAcc, CPA

Chief Financial Officer

Bryan McDonald oversees Health Quality Innovator’s financial operations and performance. With over 25 years of financial experience, directing the financial activities of both for-profit and not-for-profit organizations with annual revenues ranging from $20 million to over $350 million, Bryan takes pride in providing quality service to HQI’s internal and external customers. He earned master’s and bachelor’s degrees from the University of South Florida. Bryan has been a certified public accountant since 1993.

Jennifer H. Brockman, MS, ABC 

Vice President, Organizational Growth 

Jenni Brockman’s diverse skill set includes strategic planning, marketing communications, public relations and social marketing. She is particularly adept at helping clients distill technical information into messages that motivate action by patients and clinicians. Jenni previously worked for an advertising agency, the Duke and VCU medical centers, and the North Carolina Quality Improvement Organization. She earned a master’s degree from Indiana University and a bachelor’s degree, cum laude, from Bryn Mawr College. Jenni is accredited in business communication (ABC) by the International Association of Business Communicators. 

Virginia F. Brooks, MHA, CPHQ, FACHE 

Vice President, Principal

Virginia Brooks has extensive experience assisting physician practices utilize electronic health records (EHRs) to improve health quality and enhance office workflows. She has led Health Quality Innovator’s prevention efforts as well as the Health IT Regional Extension Center. Previously, she was the director of operations of a private practice where she led EHR implementation in multiple clinical offices, workflow analysis and redesign, vendor contract supervision, budget and facility project management and HIPAA compliance. She holds a Master’s degree in Health Administration from Virginia Commonwealth University and a Bachelor’s in psychology from the University of Virginia. She is also a Certified Professional in Healthcare Quality (CPHQ) and a Fellow in the American College of Healthcare Executives.