NOVA ScriptsCentral in Virginia, which was recognized with a 2021 Health Quality Innovator of the Year award for tackling health disparities by developing innovative ways to address health literacy and promote culturally competent care was featured in May on the Centers for Medicare & Medicaid Services (CMS) Quality Improvement Organizations (QIO) Program website.

At the start of the COVID-19 pandemic, the NOVA ScriptsCentral team noticed that a lack of culturally appropriate information and an abundance of misinformation contributed to a disproportionate number of COVID-19 cases within underserved communities. With this knowledge, the team set out to provide accurate, unbiased education about the vaccine and boost confidence in it.

Learn how they became a go-to resource for easy-to-understand, culturally appropriate COVID-19 information for a variety of languages.